FAQs

Frequently Asked Questions (FAQs)

Welcome to the KBOUTIQUE Help Center! We’ve gathered the most common questions from our global community to help you shop with confidence. If you can’t find what you’re looking for, our team in Seoul is always ready to assist.

1. Shipping & Delivery

Q: How long does shipping take?
- A: Most in-stock items are dispatched from our Hapjeong flagship store within 2-4 business days. International shipping generally takes 7-21 business days, depending on your location and the shipping method selected (Express vs. Standard).
Q: Do I have to pay customs duties or taxes?
- A: Yes. Any import duties, taxes, or customs fees are the sole responsibility of the buyer. We recommend checking your local customs policies before placing an order.
Q: How can I track my order?
- A: As soon as your package is dispatched, we will send a Tracking Number to your registered email. You can track your journey on our [Track Your Order] page or via global tracking sites.

2. Orders & Payments

Q: Can I cancel or change my order?
- A: You can request a cancellation or modification within 12 hours of placing your order. Once we begin preparing your items for international transit, changes may not be possible.
Q: What payment methods do you accept?
- A: We support a wide range of secure global payment options, including PayPal, Major Credit Cards (Visa, Mastercard, AMEX), and Shopify Payments.

3. Product Authenticity

Q: Are all albums and photocards official?
- A: 100% Yes! Authenticity is our top priority. Every item at KBOUTIQUE is officially licensed and sourced directly from authorized distributors in Korea. We never handle fan-made or unofficial goods.
Q: Do you source rare or out-of-print items?
- A: Yes! We specialize in "hunting" for rare K-POP treasures, including out-of-print albums and exclusive Pre-order Benefit (POB) photocards. Check our [Rare & Signed] section for these special finds.

4. Returns & Damages

Q: What should I do if I receive a defective or missing item?
- A: Please contact us at info@kboutique.co within 7 days of receiving your package.
- ⚠️ IMPORTANT: To process any claim for damage or missing components, a continuous and unedited unboxing video is mandatory. The video must show the parcel being opened from its original sealed state. No video, no compensation.
Q: Do you accept returns for change of mind?
- A: Due to the collectible nature of K-POP merchandise, we generally do not accept returns or exchanges for change of mind once the items have been shipped.